We are still delivering as normal, but in light of the spread of COVID-19 we’re taking all necessary precautions to keep our customers and colleagues safe.
We’ve switched to zero contact delivery until further notice. You won’t be asked to sign for your order.
Social distancing is in force in our fulfilment centre. All staff wear gloves and other hygiene equipment and wash their hands hourly.
The extra measures in place mean it may take a little longer than usual to get your plants from our growers to you, but we’re doing everything we can to deliver your orders as quickly as possible. We really appreciate your patience and understanding.
If you have any questions, please get in touch with our customer service team using the help button below.
We’re still delivering as normal, but we’re switching to zero-contact delivery until further notice.
When your driver delivers your order, they'll the place items at the door, ring the bell using a glove and step back. They will then allow you to the collect your items before retrieving any delivery boxes (if you are in our London delivery area). Please bear in mind we will not be collecting signatures at this time.
If you’d prefer to have your order just left in your safe place, please let us know at checkout.
COVID-19 has had a significant impact on the process of delivering plants. Because of the extra measures involved, it’s taking a bit more time for plants to arrive from our growers and a bit more time to deliver them to you. In order to make sure we’re running as efficiently as possible, we’ve very slightly raised the minimum order value to £30. Making each order a little larger means our delivery drivers are always going out with full vans, but making fewer stops. That means we can get your plants to you more quickly.
At Patch, we want to make it easy for anyone and everyone to get into gardening. To do that, we bring our customers fresh ideas, we source the best plants and products from the best suppliers in the UK, then we deliver them to their new home, along with all the tips an urban gardener could possibly need to look after their new garden.
All of our plants have their own individual plant page which not only describes what conditions the plant best thrives in but also covers their preferred watering and fertilising routine and, in the case of outdoor plants, what type and how much compost they require.
All of our outdoor plants are also delivered with a care-guide as well as an extensive potting guide of how to pot them.
Occasionally, customers come to us with a specific question about one of their new or existing plants. In such a case, we work with our team of experts to answer the question or, for an instant answer, we direct people to the RHS website, which is an invaluable resource and great place to start.
Despite searching far and wide, we are yet to come across a plant that is ‘no-maintenance’. However, there are a number of plants that are relatively low-maintenance. These form the vast majority of our plant collections so that we can help busy people keep maintenance to a minimum!
To help you look after any plant you get from us, we bring a survival guide with every delivery. What’s more, our weekly email of great tips, written by urban garden expert, Gay Search, will equip you with loads of easy ways to prevent you from becoming a plant killer...
Naturally, the answer is ‘it depends’: on the length of time you’re away for, on the weather while you’re away, on the plants’ position relative to the sun. However, with a thorough soaking before you leave, by grouping all the plants together – preferably in a shadier spot – your plants should be able to survive for 7 days. For more extensive periods of time, we suggest you blackmail your friends into watering them for you...
We've got plenty of of videos and articles to help you look after your plants at home. Answers to the most common questions we get asked can be found on our Plant Care page, but if you can't find the answer you're looking for, you can also contact our Plant Doctor using the request form.
You may have heard of plants that are ‘hardy’, i.e. they can survive harsh winters, and ‘tender’, i.e. they can’t. There is a small handful of plants that we love but that we would recommend bringing inside over winter and these are highlighted individually.
Each outdoor or indoor space will be more suitable for some plants over others. Sun-loving plants will prefer west- and south-facing spaces in full sun as they also receive the strongest of the sun’s rays in a day, whilst other plants are content in shadier positions. Then there is a third group of plants that likes bits of shade and sun alike. You can work out what plants will work best in your space by using the filter tool that allows you to filter plants by the amount of light that your space receives.
With a few exceptions, all of the outdoor plants are ‘perennials’, which means they will come into bloom year after year. As a general rule of thumb, the smaller plants in the collections live for between 2-5 years, the medium-sized plants live for between 5-10 years and the larger plants live for between 10-15 years.
Some of our flowering plants, such as petunias and some geraniums, are ‘annuals’ which means that they last for just a year. But this is no bad thing as it can freshen up a focal point in your planting without you having to completely start again.
Our indoor plants do not require potting as they come pre-planted with plenty of healthy compost. They have been planted in a plastic 'cache' pot with holes to allow for drainage when watering. As a result, these 'cache' pots will require an additional pot. You'll find the correct size for each plant recommended at the bottom of the individual plant page.
Our outdoor plants have been planted in a plastic 'cache' pot and if planted in the ground they will require additional compost. We recommend how much compost your plant will need in the "Looking after this plant" section.
You’ll need a plant, a suitable container, compost to match your plant and a willingness to get your hands dirty – unless you’re equipped with gardening gloves or you’re willing to sacrifice some rubber gloves!
We recommend choosing a pot with drainage holes in the bottom. Place some material to aid drainage at the bottom of the pot. This might be broken terracotta, polystyrene pieces or large stones. Alternatively adding sand or grit to your compost can have the same effect.
Add compost to the bottom of the container. It may help to use the plant in its plastic pot as a guide for how much to add whilst ensuring that the top of the ‘root ball’ (i.e. base of the plant) ends up about an inch below the rim of the new pot.
Loosen the plant from its pot and – being careful not to break them – tease the roots apart to encourage them to establish into the fresh compost. Use your fingers to lightly firm the compost in the base of the new pot and set the plant in position.
Fill in the gaps with compost and firm with your fingers - aim to leave a 1-inch gap between the top of the compost and the rim of the pot.
Finish by watering well and filling in any gaps in compost that may appear as a result
We’ll text and email you the day before your delivery to give you a more precise time slot.
For deliveries outside London, delivery is within 3-7 working days. You’ll be contacted by our nationwide delivery partner to let you know when your order is out for delivery. At the moment we’re not able to give a more specific delivery window for orders outside London, but we’re working on it.
If you’re not at home when delivery is attempted, our drivers will usually leave your order in your designated safe place (we’ll ask you for this at check out). If that’s not possible, delivery will be attempted up to two more times.
Of course, just get in touch using the help widget at the bottom of the website. Please keep in mind we won’t always be able to change your delivery to your preferred slot, as it may already be full. We also aren't able to make any changes within three days of it being due.
You can make a change to your order, or cancel your order, up to three days before it’s due for delivery. To make a change, please contact our customer service team, using the help icon in the bottom right-hand corner of the screen. Unfortunately, we’re not able to make changes to an order closer to the delivery day.
We take every effort to ensure that all our products are delivered in perfect condition. In the event that something has gone wrong, please use the help icon in the bottom right-hand corner of the page to contact our customer service team. Please include a clear photo of the damaged plant. As long as you let us know within 30 days of receiving your order, we’ll sort it for you.
If you’re not happy with your order, contact us within 30 days of receipt using the help icon in the bottom right-hand corner of the page. We review things on a case by case basis but we’ll do what we can to find the best option for you.
Unfortunately some of our larger items can only be delivered within the London area. This means this product will only be delivered to all London postcodes starting with N, NW, E, EC, SE, SW, W, or WC, as well as:
Secure payment - our systems are protected with bank-grade security. Your payment is safe with us.
All our plants and accessories are delivered by our Patch drivers. Your plants won't get lost in the post.
All our products are hand-delivered to ensure they keep their quality. If you need advice, just get in touch - we’ll be your personal plant gurus as long as you need us. If something’s up, tell us within 30 days of delivery — we’ll sort it.
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